Loading…
Strategic Government Digital Communications has ended
Strategic Governent Communications
September 19 - 21, 2017 | Washington, D.C.

View Pricing, Agenda, & Registration Details
Wednesday, September 20 • 9:15am - 9:50am
#HelpMe: Social Media as an Effective Customer Engagement Tool
Transportation Security Administration

Sign up or log in to save this to your schedule and see who's attending!

Feedback form is now closed.
Organizations are increasingly using social media as a platform for customer service and engagement. In September 2015, the Transportation Security Administration launched @AskTSA to provide real-time responses to passenger comments and inquiries.

 

This session will examine how TSA launched and is using social media to engage with customers, including how you can:

  • Understand why social media customer service matters to government
  • Recognize what tools are available to help engage with your audience
  • Implement a customer engagement strategy of your own

David Johnston, Social Media Strategist 

Transportation Security Administration


Speakers
avatar for David Johnston

David Johnston

Social Media Strategist, Transportation Security Administration (TSA)
David L. Johnston is the Social Media Strategist for the Transportation Security Administration where he develops the social media strategies for communicating with the traveling public. He is also the Director of New Media for Speedway Children’s Charities, a non-pro t organization... Read More →



Wednesday September 20, 2017 9:15am - 9:50am
Westin Washington DC City Center 1400 M Street NW Washington, D.C. 20005

Attendees (1)